Most problems can be resolved quickly and easily with the person concerned, often at the time they arise. This may be the approach you wish to try first.
If you are unable to resolve your complaint in this way, you may wish to make a formal complaint. This can be done either verbally or in writing.
When making a complaint, please provide as much detail as possible about the specific incident(s), as this will help us investigate your concerns thoroughly.
Please send written complaints to our feedback email: hnyicb-voy.btsfeedback@nhs.net
Verbal complaints can be made to any member of the Beech Tree Surgery team.
You may also make your complaint directly to Humber and North Yorkshire Health and Care Partnership Integrated Care Board, who commission our service:
- By telephone: 01904 555999
- By email: hnyicb.experience@nhs.net
- By post: The Experience Team, Humber and North Yorkshire ICB, Health Place, Wrawby Road, Brigg DN20 8GS