Complaints and feedback

We are always looking for ways to improve the services we offer to our patients. To do this effectively we need to know what you think about the services you receive. Tell us what we do best, where we don’t meet expectations plus any ideas you may have. Only by listening to you can the practice continue to build and improve upon the service it offers.

We take complaints very seriously. If you have a complaint about the service you have received from any member of staff working in our practice, please let us know.

If you make a complaint it is practice policy to ensure that you are not discriminated against, or subjected to ay negative effect on your care, treatment or support.

Suggestions and Feedback Form

Only use this form for comments about the practice and suggestions as to how we can improve our service to you.

Medical matters and official complaints cannot be dealt with via this form.

To submit your feedback this can be done:

The attached Patient Feedback Form  can be used for any feedback you wish to share. We do however ask that anyone wishing to complain does either use the form or provide the information asked for within it on their chosen communcation method.

 

We appreciate your time and will address your concerns as quickly as possible.

Thank you for helping us improve.

Leave feedback via NHS.UK

Your review must be about a specific experience and not a general view of the NHS or the service as a whole.

GP patient survey

The GP Patient Survey is an independent survey run by Ipsos on behalf of NHS England. The survey is sent out to over two million people across the UK. The results show how people feel about their GP practice.

Complaints Policy

The purpose of the policy is to ensure that all patients (or their representatives) who have the cause to complain about their care or treatment can have freely available access to the process and can expect a truthful, full, and complete response and an apology where appropriate. Complainants have the right not to be discriminated against as the result of making a complaint and to have the outcome fully explained to them. 

Complaints procedure

Most problems can be sorted out quickly and easily with the person concerned, often at the time they arise, and this may be the approach you try first.

Where you are not able to resolve your complaint in this way to may wish to make a formal complaint. This can be done so either verbally or in writing.