Complaints and Feedback

We Value Your Feedback

We are always looking for ways to improve the care and services we provide to our patients. To do this effectively, we need to hear from you.

Let us know:

  • What we’re doing well

  • Where we may not be meeting expectations

  • Any ideas or suggestions you have for improvement

Your feedback is vital in helping us enhance the services we offer.

We take complaints very seriously. If you are unhappy with any part of the service you’ve received from a member of our team, please let us know.

We are committed to handling complaints fairly. It is our policy to ensure that anyone making a complaint is not discriminated against or negatively affected in any way in relation to their care, treatment, or support.

How to Share Your Feedback

To submit your feedback or suggestions, please email: hnyicb-voy.btsfeedback@nhs.net 

Please note: This email address is for general feedback and suggestions only. We are unable to respond to medical queries or appointment requests via this email. 

We appreciate you taking the time to contact us and will respond to your concerns as promptly as possible.

Thank you for helping us improve.

Leave feedback via NHS.UK

Your review must be about a specific experience and not a general view of the NHS or the service as a whole.

GP patient survey

The GP Patient Survey is an independent survey run by Ipsos on behalf of NHS England. The survey is sent out to over two million people across the UK. The results show how people feel about their GP practice.

Complaints Policy

The purpose of the policy is to ensure that all patients (or their representatives) who have the cause to complain about their care or treatment can have freely available access to the process and can expect a truthful, full, and complete response and an apology where appropriate. Complainants have the right not to be discriminated against as the result of making a complaint and to have the outcome fully explained to them. 

Complaints procedure

Most problems can be sorted out quickly and easily with the person concerned, often at the time they arise, and this may be the approach you try first.

Where you are not able to resolve your complaint in this way to may wish to make a formal complaint. This can be done so either verbally or in writing. 

Page last reviewed: 24 July 2025
Page created: 12 August 2024