Zero Tolerance

This practice follows the NHS Zero Tolerance campaign launched by the Health Minister in 1999.


The doctors, nurses and admin staff are here to help you and want to provide the best possible standard of care.


Occasionally staff are faced with verbal abuse and threats of physical violence. This type of unacceptable behaviour will NOT be tolerated.


Unacceptable behaviour is any behaviour that you would not like to receive yourself and includes, swearing/abusive language, aggressive physical behaviour, threatening and intimidating behaviour, and the use of sexist or racist language. Incidents of this type are not only of concern to practice staff but also to other patients waiting to be seen.


Should this type of behaviour occur, the person(s) concerned should be aware that incidents will be recorded and should it be deemed appropriate they will be notified in writing that they will be REMOVED from our practice list.


The Police may also be called to assist in certain circumstances and where necessary the practice will undertake criminal proceedings.







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