Local people lend an ear to those in emotional distress
Members of the public have lent their support to a local charity helping those with mental health difficulties in the Selby area.
Working alongside Tees, Esk and Wear Valleys NHS Foundation Trust (TEWV), The Big Communitea have enlisted the help of over thirty local people to launch a new telephone service, providing out-of-hours emotional support to people living in the area.
Over thirty paid staff and volunteers have undertaken internationally recognised mental health first aid training via the Big Communitea and are on hand to offer those contacting the service non-judgemental early intervention and listening support; signposting individuals to other local services as appropriate.
Providing an alternative to traditional mental health care, the service creates a safe space for individuals to talk about their feelings with people who have local knowledge and who can understand some of the issues they may be experiencing.
People living in the area are also benefitting from the charity’s befriending service which helps those struggling with their mental health to remain connected within their community and to support one another.
The charity also work closely with the police and crisis services, and are able to escort those in distress to places of safety in a mental health emergency.
John Venable, mental health first aid trainer and coordinator at the Big Communitea, said, “Nobody in emotional distress should feel alone and with nowhere to turn. We recognise that sometimes all it takes to get someone back on track and managing their mental health is a friendly ear, a cup of tea, reassurance and advice about the support available locally. We are delighted to be leading the way in using mental health first aiders to provide local support for local people.
“The response from the community has been incredible. I would like to take this opportunity to thank our call handlers, supporters and volunteers who have selflessly given their time to undertake the training and help people living in Selby and the surrounding area. Their empathy, kindness and care of others is making a huge difference.
“Within two weeks of launching our telephone support service over 140 calls were received. We are hopeful this will continue to grow and we will be able to support more people over the coming months.”
Liz Herring, head of adult mental health services at TEWV in North Yorkshire and York said: “People contacting urgent care mental health services, often need low-level support or advice. The innovative work of John and his team is helping to make sure that people in Selby receive the right care, in the right place, when they most need it; reducing pressure on crisis services, emergency departments and the police.”
Dr Nicholas Jackson, clinical director of Selby Town Primary Care Network, said: “Public awareness of mental health has grown significantly and it’s fantastic to see our community coming together to support each other through these uncertain and worrying times. In encouraging people to talk openly about mental health, The Big Communitea is an example of partnership working at its best, helping to remove stigma, increase access into mental health services and supporting the long term aims of local health service development.
“GP services are continuing safely throughout the coronavirus pandemic with some changes to how we are working. With John and his team of volunteers providing low-level mental health support and advice, GPs have increased capacity to support those with more complex medical conditions. We’d like to say thank you to everyone involved.”
You can contact the Big Communitea on tel. 01757 642399. More information is available on their website www.communitea.org.uk.
Surgery Closed from 12pm Tuesday 7th July 2020 till the following morning...
Beech Tree Surgery will be closed at 12pm on Tuesday 7th July so our staff can attend a protected learning event hosted by the Vale of York Clinical Commissioning Group. the surgery will be closed all afternoon and will not open again until 8am on Wednesday 8th. If you have a medical concern that can not wait until this time, please call 0300 123 0762 unless it's an emergency which you should then call 999.
New survey about the Vale of York's Urgent Care Services...
NHS Vale of York Clinical Commissioning Group (CCG) has created a survey to understand what people know about urgent care services and when to use them, which will help improve and develop services.
Urgent care services are for when people need medical advice or treatment for an urgent health condition on the same day. This covers illnesses which are not life threatening but cannot wait until a routine appointment with a GP or other healthcare professional is available. These may be conditions and injuries such as sprains and strains, minor scalds or burns, skin infections, feverish illness or abdominal pain.
This online survey is for any resident of the Vale of York CCG area (including the city of York, Selby and outlying areas, Hambleton, Pocklington and outlying areas).
Dr Andrew Lee, Executive Director of Primary Care and Population Health said: “In order to provide a good service, we want to understand what patients and the public already know about urgent care in the Vale of York and when to use it.
“We want to ask a few questions about what people would do if they need medical attention on the same day, but are not seriously injured. We also want to know how people would prefer to access services. This includes their views on medical advice over the telephone and the use of digital technology - such as video consultations”
The survey should take about 10 minutes and can be accessed here: www.surveymonkey.co.uk/r/voyurgentcare2020
To request this document in a different language or format, or for any more information please contact the CCG.
Phone: 01904 555 870
The survey closes on Sunday 28 June 2020 at 5pm.
Updated Sick-Day Rules Type 1 & 2 Diabetes...
Check out the new leaflets:
Type 1 Diabetes: What to do when you're ill.
Type 2 Diabetes: What to do when you're ill.
In line with well-established plans, every hospital in England has now been asked to suspend all non-urgent elective operations and outpatient appointments, with some other procedures likely to be rescheduled to reduce spread and maximise the NHS’s ability to manage the pandemic and meet the government’s movement restrictions. People who are affected will be contacted by the relevant department as soon as possible.
Emergency cases and cancer treatments will be carrying on as normal, but we know many people waiting for treatment will be disappointed or worried. If you have been referred urgently to secondary care, including for suspected cancer, it is very important that you still attend these appointments. However, if you have symptoms of coronavirus or are self-isolating, please contact the relevant hospital department in advance via the telephone number on your appointment letter for their advice.
We are all facing an unprecedented and challenging time and this may make us feel anxious, fearful and helpless. This is completely understandable. You may be worried about how COVID-19 will impact on your wellbeing and that of your family and friends. The NHS Every Mind Matters campaign has expert advice and top tips on how to look after your mental wellbeing during the coronavirus (COVID-19) outbreak. It also includes guidance if you’re feeling worried or anxious about the outbreak. Please visit: www.nhs.uk/oneyou/every-mind-matters/.
The NHS is well prepared for outbreaks of new infectious diseases and has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
Please follow the below links if you need further information:
Changes to booking appointments online...
We have had to make some temporary changes to our Online Bookings. As a practice we are following all advice set by NHS England around covid-19, the latest advice has been to stop offering online bookable appointments to mitigate the risk of a potentially infected patient coming into the surgery and avoiding triage. For the time being, please call the surgery on 01757 703933 to book an appointment.
Bringing your child for a flu vaccination?
If a child is been brought into the surgery for their flu vaccination by someone other than their Parent or legal guardian, this consent form will need to be filled in by the parent or guardian, naming the person who will be bringing the child for their immunisation. Flu Vaccination Consent Form
Getting your medicines if there's a 'no-deal' Brexit.
The government is working closely with the NHS and suppliers to help to ensure medicines and medical products continue to be available for patients if there is a ‘no deal’ Brexit. Read more...
Changes to Repeat Prescription Ordering...
Please note: From 1st September 2019, we will only be able to accept repeat prescription requests sent directly from you, the patient or nominated representative to the GP surgery.
What is changing?
From 1st of September 2019 GP Practices within the Vale of York will be putting a new system in place. This change means that pharmacies will no longer be able to order medicines on your behalf. From this date you will need to order your repeat prescription directly from your GP practice.
As a patient, you (or your carer, nominated family member or friend) should order your repeat prescription from the GP practice directly, close to the time you need your medication (7-10 days before the new medication is needed).
If you wish to still use your pharmacies collection or delivery service you may need to inform them that your order has been placed (Please check with your nominated pharmacy).
How can I order my repeat medicines?
The best way to order your repeat medicines would be to do it by enabling online access to your GP directly or via the NHS App for your smartphone or tablet. Please remember to only order the medicines you need a supply of.
Other methods of ordering your prescription include:
- By delivering to the repeat prescription box within your GP surgery
- By posting your repeat prescription directly to the GP
For more information on this change please either:
Speak to your GP practice directly, or
Visit the Vale of York CCG website: https://www.valeofyorkccg.nhs.uk/rss/prescribing
Prescribing of over-the-counter medicines has changed...
Everyday illnesses are a pain but are usually easily treated with over-the-counter medicines from a pharmacy or supermarket. That’s why your GP won’t usually give you a prescription for things like hay fever, coughs & colds, aches & pains, & minor sunburn.
For more information, please visit: www.prescriptionchanges.co.uk
Learn more about our new Urgent Care System.. Click Here
We’re launching a new appointment system this month for patients needing urgent, same day appointments.
The new Urgent Care Service will involve triaging of patient appointment requests.
The Urgent Care duty team will be led by Advanced Care Practitioners.
Dr Vikas Gupta explained: “This is great news for our patients and we’re really pleased to have our Advanced Care Practitioners leading this new service. It means patients will get the most appropriate level of care and greater access to our practitioners. It will also mean we can continue giving a high level of care to our patients and give people with more complex conditions a chance to access more non-urgent appointments with a GP.”
Meet our Advanced Care Practitioners Click Here
We are pleased to have, once again, been recognised as ‘Good’ by the Care Quality Commission (CQC) following their inspection of the practice in December.
To read their report, click here.
Click here to view videos to help you self-treat at home for common illnesses.